atans1

Dealing with an Angry Public

In Political governance on 02/06/2011 at 6:15 am

As a S’porean who (to his great surprise and against his better judgement) believes that the PM is sincere abt addressing the concerns of S’poreans, I hope the PM will read “Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes”; and make it compulsory reading for ministers, PAP MPs and senior civil servants.

The book is about the “mutual gains approach” in dealing with the public:

  • Acknowledge the concerns of the other side.
  • Encourage joint fact-finding.
  • Offer contingent commitments to minimize impacts if they do occur, and promise to compensate unintended (but knowable) effects.
  • Accept responsibility, admit mistakes, and share power.
  • Act in a trustworthy fashion at all times.
  • Focus on building long-term relationships.

Two useful links for anyone interested in the book
http://web.mit.edu/publicdisputes/book/dap.html
 
http://www.colorado.edu/conflict/peace/example/suss7541.htm

And WP, SDP and SPP leaders and public communications teams should buy the book to improve their communication skills.

Yes, I left out RP, NSP and SDA: for a very gd reason. The 2011 GE shows that these parties have been rejected by S’poreans. I hope they will heed the message and close shop.

  1. I’m not too sure if NSP has been rejected. They merely din play their cards right. Give them a chance.

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