atans1

SMRT is in the biz of transporting people

In Infrastructure on 16/11/2012 at 6:31 am

TRE republished this and improved on it by adding part of  the newspaper report that annoyed me.

Here are some great comments posted on TRE about the “unprecedented offer”

TheFortyPercent:

The SMRT’s attitude is typical of the legacy left behind by LKY. If SMRT makes a generous compensation, people will throw themselves on to the MRT rails. If we have too generous welfare benefits, people will laze around and not work. If we have good health benefits, people will fall sick, get cancer and not take care of their health. If we don’t pay our civil servants and ministers the highest salaries, they become corrupt. If we don’t have the ISA, people will become militant. If we don’t have a meritocratic law of the jungle system, every Singaporean will become lazy and indolent. If we don’t bring the thousands and thousands of foreigners, Singapore will collapse and your mothers, wives and sisters will become maids. And the list goes on….. It just shows how much confidence LKY and the PAP has in its citizens! No other country in the world in all history has its leaders, as Singapore has, condemned, spoken derisively and rubbished its own citizens. This is the wonderful legacy that LKY has bequeathed to all Singaporeans! His money of course goes to his family and the ten generations of descendants after him.

One Eye Dragon In Your Pants:

Wow, so that’s what SMRT thinks of us. Money grubbing opportunists who would do anything (even getting our limbs amputated!) to get some compensation. Yeah, in their eyes, we are all lesser mortals who deserve nothing. Have they looked at themselves in the mirror lately? If only public transportation isn’t monopolized by SMRT & SBS, I would outright boycott their services.

Truth:

It is shameful that SMRT has such bad social grace to say such words of the public , implying the young Thai girl has a motive to lose her legs to get some money. Are we in some foreign lands where people sell their body organs to get some money ? Then why the need to say such unkind words of your commuters, to the effect that they would intrude on the SMRT tracks and implying try some antics to get some donation.

Lousy public relation, presenting a inhumane image of SMRT. These words are really mean and uncalled for.

Thought those infamous word ” opportunity to make money ” sent to the taxis after the breakdown of the trains last December was bad enough, and now these words. The SMRT never learn, or with a new PR people, has still not got its acts together again.

By the way, why is the PaaPa government making the common folks pay for upgrading and repairs bill $1.1 billion for the SMRT ? The Board of directors( past since 2002 )each receiving $200,000 annually and the chairman $500,000 should contribute their fees to the repair bills if they have some conscience. They failed in their duties as directors, and yet keep this money for private enjoyment . Shame on them, especially on Mr Chew Choon Seng, now chairman of SGX, who was the chairman of the board in 2002 that appointed a wrong unsuitable person to be CEO. They got away scot free, enjoying their director fees privately, but now the taxpayers have to bear with the cost of the repair , through no fault of theirs.

Today had reported that the ang moh FT I tot had joined SMRT had still not joined, and is unlikely to do so: Smart “Talent”. When you have a PR person, unapologetically, saying that $15,000 was an “unprecedented” offer to a girl who lost her legs; and that non-payment policy is to deter people from deliberately losing their limbs or lives  to get money from SMRT, it shows the kind of culture ( “choose not to board crowded trains” and “trains can be packed more” and “opportunity to make money” and “never ever damage SMRT property even if you are suffocating in a train that has stopped, and there is no electricity and you are left in the dark”) he would have to defend about if he signed on. Maybe the previous PR boss, an ex-army colonel, should reapply for his job?

He fits the culture to a “T”, blaming the bad English of the staff for them not communicating with the public. He was the person who also said that SMRT should never ever be damaged. Wonder why did he “move on” if he fitted the culture to a “T”. Goh Chee Kong approved comments like this.

Finally, we get to the title of this post:  SMRT is repositioning itself as an engineering company. I’ve commented on why this may be a bad idea: engineering companies tend to gold plate operations.

SMRT should think of itself as a “Mass Rapid Transit” biz: moving crowds of people quickly, in reasonable comfort and efficiently at low cost. Be like AirAsia, EasyJet or Ryanair, the best low cost airlines: decent customer service at lowish prices. And handicapped and elderly people: take a taxi if you are not happy with the service. Don’t bitch too much. Ryanair tells them in no uncertain terms, not to use it. It tells them there are alternatives.

 

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  1. Shouldn’t the govt refuse to pay for SMRT’s $1.1B repair bill? Once you start giving free money away, they will for sure become lazy and reckless, and dependent on further handouts. Is corporate welfare not a dirty word in Singapore?

  2. /// It is shameful that SMRT has such bad social grace to say such words of the public , implying the young Thai girl has a motive to lose her legs to get some money. ///

    As an impartial observer, I think the truth is the poor girl accidentally fell onto the track. Not intentional, and certainly not for the money. But having fallen, and seeing Singaporeans being so generous when they donated hundreds of thousands of dollars to her, I think her parents began to see the girl as a money-making machine.

    Sigh…….

    • See-ing how the corporates and govtmin suck blood from us Sporeans, i agree with the Thai family opportunity setup to give those corporate “SMaRT” asses a kick!

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