atans1

SMRT: Better not take the bus

In Infrastructure on 30/11/2012 at 5:16 am

(If you are short of time, juz read the last two paragraphs on why taking SMRT buses may be dangerous, otherwise read on.)

TRE reprinted this and Neutral responded as follows:

To be fair, “ex-SAF chief and scholar” was only in charge recently and so not really his problem. More like it’s “Miss colour hair” legacy.

 However, it is interesting to see how he handle this situation and if he applies a military approach, these “strikers” can jolly well go home to PRC for christmas.

I disagree.

Ever since the illegal strike began, SMRT has goofed in its handling of it:

— Came out to say initially 102 didn’t turn up: later said 171. If it got it wrong by 10%, fair enough, but it got it wrong by 67%. If it didn’t know how many drivers didn’t turn for work, it means it didn’t know how many drivers extra it would need. If a transport company can’t keep track of attendance, there is something wrong with its management info systems.

— But maybe it wasn’t the fault of the mgt info system but of the internal communications system?

— Then there was SMRT saying that striking workers were sacked; and then saying more had returned to work the next day. If they were sacked, how can return to work?

— As the law is very clear on what constitutes a strike (minister’s comments), management did not take decisive action in calling it an “illegal strike” until after the minister said so, it seems. This did the constructive, nation-building no favours, forcing it into some contortions to explain the initial non-use of the word “strike”. The media will not thank the management for the public ridicule it got.

And

— SMRT has admitted that “swifter actions could have been taken to improve dormitory conditions”. It should have admitted it could have communicated better with the PRC workers. It said on Wednesday, “the additional pay adjustment of S$25 a month for drivers from China was finalised last week and that it is in the process of communicating this to the drivers.” (CNA). Couldn’t they have told the drivers, before they saw their pay slips?

— The dormitory conditions should not have been so bad. SMRT is a TLC and GLC, not any SME.

— SMRT should have encouraged the FT PRCs to join NTUC. SBS did this. If they were part of Zorro’s gang, maybe things may not have reached this point. As Siow Kum Hong wrote on his FB page, “[A]ctually, i think people go on strike only if they feel disenfranchised and after they think they’ve exhausted other options.”

— As the strike took place when the CEO was away on overseas leave, it showed a lack of foreknowledge of worker unhappiness. Or worse: SMRT knew but CEO couldn’t be bothered to change his vacation plans.

These failings reflect badly on the ex-general, ex-SAF chief and scholar. And shouldn’t he be on the first plane back? After all, first illegal strike in Singapore since 1980 and in a TLC. The CEO was an ex-SAF chief and then senior servant: is this boh chap attitude a reflection of the ethos of public service?Thank God, there was no military or national security crisis during his stint as SAF chief.

Avoid the stock. It’s a dog that has fleas on the dog’s fleas.

And what happens if one of the FT drivers is so frustrated that he turns suicidal when driving a bus full of commuters. Or if he runs amok? Has the ex-colonel and scholar in charge of bus operations tot about the possibility that putting unhappy drivers on the road is endangering S’poreans and FTs. Imagine the damage that pictures of passengers being burnt alive will do to S’pore’s reputation as employers’ paradise?

Better give SMRT bus services a miss if you can. And if you have to take a SMRT bus, better make your will first, and check your insurance cover. Better safe than sorry?

  1. You think they really care about the safety of the Public by the way they have treated the PRC workers. Their position is more important than anything else and management’s concern is on the bottom line of income. I SINCERELY WISH ALL A SAFE JOURNEY ON SMRT BUSES.

  2. […] Thoughts of a Cynical Investor: SMRT: Better not take the bus – The Lycan Times 狼人時報: Afterthoughts – The SMRT Bus Driver Strike – Padaly: […]

  3. Now that four Chinese bus drivers have been charged and the Chinese embassy is involved, the PAP better has a game plan. Singapore can’t afford what the Chinese did to the Japanese following the island dispute earlier this year. Things can easily get out of control on the Internet and social network. Chinese nowadays are very outspoken and its government may take actions to protect their citizens.

  4. At 1st it was stated that under the contract one month’s bonus will be paid at the end of 2 year contract. Then for the last statement, it was stated as 2 months bonus if contract is fulfilled. Which is which, did they try to change as PR exercise to limit damage control ?

  5. But their new chief Xi is emulating sgp. So this arrest should have been approved by him right? This sgp case will be a precedent when his people go on strikes later? You think it will work?
    Btw, heard that all the while those prc drivers of nus inhouse buses are terrible, inconsiderate and bochap drivers.

  6. actually why is the CEO on leave? Didn’t he join less than a year ago? 🙄

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