atans1

SMRT: Another breakdown!

In Infrastructure on 29/07/2013 at 10:49 am

Fortunately it’s not the trains, or the buses. It’s minor. Shares are marginally off today, so market doesn’t worry about this latest dyfunctionality

Still even think about investing in it because the continuing dysfunctionality  is not reassuring, inspite of having as CEO, a scholar and ex SAF head, who was brought in to get the trains (and buses) to run on time again. Still not running. There have been several train delays, the most publicised of which was in April when a crack on the northbound track between Somerset and Orchard stations slowed trains to a crawl. Then a speeding bus (driven by FT PRC driver training for F1) crashed overturned.There were injuries and a death. And then there was S’pore’s first strike (legal or otherwise) in decades.

All this on the watch of a scholar and general? Err what would have happened on the watch of a non-scholar, sales char bor FT? Actually, we know: overcrowded trains, poor working conditions for FT drivers, contempt for commuters.

Back to the latest failure: SMRT’s Vice President for Corporate Marketing and Communications, Ms Kalai Natarajan, has quit after only 5 months. She was among several senior management staff (mostly ex-SAF officers, but not her) brought in by the new CEO Lt Gen (NS) Desmond Kuek after he took over in Oct last year. She was hired in Feb this year, taking over from Mr Goh Chee Kong, who left last year. Mr Goh is the guy who insinuated, “Better you die, than damage SMRT property.” OK, I exaggerate, but not by much. He was ex-SAFer. (Her quitting shows the gd for the FT, where “T” stands for “Talent”, running Temasek’s public communications. I once blogged that he had turned down the SMRT post.)

During her short tenure, more than five in her communication team of about 10 people resigned.

According to ST, her departure is unusual because she is not required to serve notice. She told ST that she is leaving SMRT today (Monday). She confirmed that she will not be serving notice. Usually the notice period for senior management is three months. Seems she hasn’t another job waiting for her.

A HR expert speculated in ST report that there may be a “cultural misfit” if senior management staff “are not on the same wavelength”. Let’s watch to see if the Hongkie that was brought in to run train operations, quits.

If he does, then commuters should be worried, very worried, that experienced professionals have left, leaving only ex-SAFers, not experienced in running public transport operations or public communications.

Related posts: https://atans1.wordpress.com/2013/05/05/smrt-can-still-wait/ Interesting that it is still trading way above its “Sell” target price.

https://atans1.wordpress.com/2012/11/27/for-they-have-sown-the-wind-and-they-shall-reap-the-whirlwind/

  1. […] Thoughts of a Cynical Investor: SMRT: Another breakdown! – Diary of a Singaporean Cabby: CBD Dilemma” – Uniquely […]

  2. No worries man. The backup plan is to have NSFs ferry commuters in 3-tonners. Sign extra, 48-hour weekend duties, PH and CNY duties, corporal punishment and DB for those drivers and mechanics who don’t jump like hell when the generals move their pinkies.

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