atans1

Tiger: When to buy?

In Airlines on 04/11/2014 at 6:37 am

This dog has fleas on its fleas. But it bears keeping track of if it cuts its prices steeply relative to the airlines, and complaints pile up. This may never happen given that SIA is it’s parent and may not want to have its reputation for service being tarnished, albeit at a distance.

AMERICANS claim they loathe Spirit Airlines, the discount carrier that earned the worst possible scores in all six of Consumer Reports’ airline-ranking subcategories last year. But the company’s financials show that people, mystifyingly, keep flying on Spirit.

The customers we seek to attract overwhelmingly ranked total price as the most important variable when choosing an airline,” Ben Baldanza, Spirit’s boss told investors earlier this week. Given its abysmal customer-satisfaction scores, some of the customers it attracts probably never fly it again. But some do—and as long as the company can keep prices low (in part by charging added fees for just about everything), it can keep attracting new customers who feel compelled to save money.

http://www.economist.com/blogs/gulliver/2014/11/spirit-airlines

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