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How managers encourage abusive behaviour

In Banks on 19/09/2016 at 2:24 pm
Khalid Taha, a former Wells Fargo personal banker, said he fielded complaints from customers about questionable accounts until shortly before he left the bank this summer.

but ensure that their staff suffer the consequences

Wells Fargo Warned Workers Against Sham Accounts, but ‘They Needed a Paycheck’

Former employees say that their managers warned them not to bend the rules, but they felt pressured by the bank’s aggressive sales culture to create fake accounts anyway.

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