A friend who has a Passion Silver card cum concession travel fare card sent this email to the service centre earlier today:
Four days ago, I called the hotline to find out why my passion card (silver) was not activated. I was promised a response within a few days.
I called again a few minutes ago and was told it’ll be another three or four days before I can get an answer.
Hey this is S’pore not a third world country.
He also tells me that the hotline menu is really badly organised. Maybe time for Chris K and my friend to rewrite the software? Our mutual friend rewrites FT written software for local companies so that the software works.
He also tells me that the service centre is staffed by Peenoys, not true blue S’poreans.