atans1

Passion Card’s service sucks, really sucks

In Uncategorized on 17/02/2017 at 3:00 pm

A friend who has a Passion Silver card cum concession travel fare card sent this email to the service centre earlier today:

Four days ago, I called the hotline to find out why my passion card (silver) was not activated. I was promised a response within a few days.

I called again a few minutes ago and was told it’ll be another three or four days before I can get an answer.

Hey this is S’pore not a third world country.

He also tells me that the hotline menu is really badly organised. Maybe time for Chris K and my friend to rewrite the software? Our mutual friend rewrites FT written software for local companies so that the software works.

He also tells me that the service centre is staffed by Peenoys, not true blue S’poreans.

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  1. If I were PA I would outsource to bangalore-based ah neh call centre — cheaper. PA is low priority as it’s a low-return low-class outfit whose main importance is to create a few relatively high-paying retirement jobs for PAPies who didn’t quite make it, and for low-level and/or uneducated PAPpy balls-carriers to play politics.

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