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AI is a problem for India and PeenoyLand

In India, Internet on 28/08/2018 at 7:04 am

And call centre workers everywhere.

The biggest threat to jobs might not be physical robots, but intelligent software agents that can understand our questions and speak to us, integrating seamlessly with all the other programs we use at home and at work. And call centres are particularly at risk.

BBC https://www.bbc.com/news/business-45272835

It reports Brian Manusama, an analyst at market research firm Gartner saying:

“The number one use case for applying AI is in this call centre and customer service space”

and

“At the end of 2017 about 70% of all use cases in AI were related to customer service and call centres.”

Scale of problem

Several million people are employed in call centre roles in the US and UK and hundreds of thousands more rely on such work in countries like India and the Philippines. Unless these people quickly learn new skills, they could soon be out of work.

Modified to attribute the story to BBC, not FT. Sorry.

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