atans1

Downside of banks heavy IT spending

In Banks, Japan on 23/09/2018 at 5:39 am

All three local banks are spending big time on sophisticated IT investments to build digital platforms to among other things win customers, and lower credit costs and loan defaults. DBS has won awards and, better still, a premium rating vis-avis other regional banks for its efforts.

But Suruga Bank shows what can go badly wrong.

Suruga Bank was the poster gal in Japanese banking. It spent money on sophisticated IT inves tments to lower credit costs and loan defaults. And it had lower credit costs and loan defaults compared to its peers despite being an aggressive lender. But this IT spending resulted in higher running costs.

Well a recent report found that the bank was riddled with office bullying, fraudulent activity and impossible sales targets. These were all related to the need for revenue to fund its higher running costs.

 

 

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