atans1

Survey feedback: a really Hard Truth

In Political governance, Public Administration on 02/11/2018 at 4:52 pm

The PAP administration is always asking for feedback via surveys etc. But even many of the 70% think that the whole exercise is a waste of time because they think the PAP administration already “knows” the results of the survey etc.

The feedback is for confirmation that the PAP administration got it right and is wayang.

To overcome this cynicism:

It is more important to follow through and take real steps to make people happier and more productive.

FT

Context of above quote

There is a growing view that too many companies think doing the odd staff survey is enough to tick the engagement box. It is more important to follow through and take real steps to make people happier and more productive. Put another way, a company can do as many surveys as it likes, but if it irks workers with doltish managers, idiotic dress codes, petty rules on attendance and worse, it should expect to be treated in kind.

The really Hard Truth:

The PAP administration can do as many surveys as it likes, but if it annoys voters with second rate but overpaid ministers, inefficient (think SMRT) or expensive public serices (water and electricity), bullying, agencies with bad culture (Integrated Health Systems*), petty rules or worse, it should expect cynicism: a “What’s it in for me?” attitude or worse even if S’pore remains a de facto one-party state.


*Senior mgr chiak chua

The day before, a senior manager of IHiS’ security management department, Mr Ernest Tan, had testified that he was reluctant to raise the alarm to his superiors despite knowing about suspicious logins to the patient database, for fear of working “non-stop” to “deliver answers” to top management.

This had led to a delay in the reporting and detection of the cyber attack, which saw hackers make off with the personal data of 1.5 million SingHealth patients between June 27 and July 4.

https://www.todayonline.com/singapore/cultural-issues-ihis-hampered-detection-and-reporting-cybersecurity-incidents

 

 

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