atans1

SingPass sucks, really sucks (Cont’d)

In Internet, Public Administration on 03/06/2019 at 5:25 pm

Further to SingPass sucks, really sucks (where I explained that I was given an invalid one-time password by SingPass to reset the password of my dormant, unused SingPass account) when I called the SingPass call centre this morning, what I was told had my blood pressure up to 180/100.

I was told that I could not have been given the password I was given because it was all numeric: it should be alpha numeric. I was then told that it would take another 10 days before I could use my SingPass account. Of course, it was explained, I could go down to the Marine Parade SingPass counter and sort the issue out on the spot: which defeats the purpose of a digital nation, doesn’t it?

The Chinese (local or M’sian, I’m not sure) gal could also not answer my question, “What assurance do I have that the single-use password I will given again, is not rubbish: like the one sent to me?”

I demanded to talk to someone more senior. It took 10 minutes before someone dared pick up the phone. The Malay lady who came to my assistance assured me (after receiving my reset request digitally), that there should not be a mistake this time in the password provided (Let’s wait and see) and that by next Monday, I should be able to use SingPass to do stuff (Let’s wait and see). I also found out that one-time password can be all numeric.

Says a lot about quality of staff training, that I was given wrong info.

Morocco Mole (Secret Squirrel’s sidekick) assures me that his second cousin removed working in SingPass tells him that a true-blue anti-PAP cybernut working in IT forgot to ensure that when the password was sent to me that the system would accept it. Has happened before because the cybernut spends almost all his working time reading TOC, TRE and The Idiots, and posting comments on these sites.

 

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