atans1

SingTel Prepaid: SMS giving wrong info

In S'pore Inc, Telecoms on 10/06/2019 at 11:02 am

To get users to top-up unnecessarily?

A friend who uses a pre-paid SIM card because he doesn’t use his mobile phone that often told me that on 4 May he topped up his Singtel Hi card ($15) successfully. On 7 June, he got an SMS message saying that there was less then $2 in the Hi card account. He was shocked as he hadn’t made or received any call since the top-up, and had received only two SMS messages (excluding the SMS confirming the top-up), prior to SingTel’s SMS message.

He tried to access his account via the Hi card website but he could not key-in his mobile number because only 7-digit tel numbers could be keyed in. I kid u not, I tried to access and only 7-digit numbers could be keyed in. Know any S’porean with a 7-digit HP number?

He then tried calling on his mobile a SingTel toll free number to check his balance. He had a bit of a problem accessing his account, but finally got thru. He was told by a bot that he had $16 in the account.

Was the SMS message an honest mistake?

He (and I) have our doubts. Prior to this incident, whenever he got such a message, he topped up because he assumed he’s really running out of $. This time, the message came juz after he had topped up. The honest mistake in his view was sending him a top-up message juz after he had topped up, instead of waiting a week or so. Adding to our suspicions is that in mid April he had topped up by $10 his account, and he doesn’t remember using the phone that much.

What do u think?

Btw, my mum’s maid had recently received such a message, shortly after topping up last month. She went on to ask me to top up her card thinking that she had used most of her the earlier, recent, top-up. In her case, knowing her, she might have really used up the money. After what happened to my friend, I told her to keep me posted the next time she receives a message that she has less than $2 in her account. I’ll investigate.

To be continued.

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