atans1

SingPass technical support versus that of OCBC and HSBC

In Banks, Internet on 11/06/2019 at 7:00 am

But first, HSBC is boosting the headcount of its wealth management team in Asia. The focus is here, where the banks says it will launch new digital initiatives this year.

The bank should ensure that staff are trained in PR as well in the technical details. I have e-banking accounts with OCBC and HSBC. The OCBC staff are not that good in technical support as the HSBC staff, who really know their stuff. But when it comes to telling client about the features, the OCBC staff are really great.

As for SingPass support, what can I say? I had another bad experience yesterday. Gal hadn’t a clue. Worse gal never called back despite promising to call back later in the day: still waiting. Btw, a tech mole helped me solve the problem I had, a problem caused by the SingPass system. I’ll provide details later this week.

But for now, I can use SingPass: no thanks to the staff or the system.

Related post:  SingPass sucks, really sucks (Cont’d)

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