atans1

SingTel: Call India to get great service

In Telecoms on 27/06/2019 at 10:39 am

In SingTel Prepaid: SMS giving wrong info, I related what happened to a cheapskate S’porean’s experience with SingTel’s Hi card service.

Here’s his further adventures. A few days ago, he tried to use his phone after lunch, but was told that there was no more money in the account. Remember he had checked in early June (following false SMS message that there was only $2 in the account) and was told that there was $16 and since then had not used the phone much. He called SingTel and the local-based officer taught him how to check his balance: there was really no money this time.

As he wanted to know more about how the money was “stolen” (his word), the officer said the officer would have to call back.

As he didn’t receive a call back by 5.15pm the same day (Impatient guy: he was once an enforcer and fixer for a senior civil servant who was a LKY favourite), he called again the helpline and was this time put thru to SingTel’s call centre in India.

The India-based customer service officer investigated his account, told him what had gone wrong (“an honest technical error” is my description of what the Indian lady actually said), ensured that the problem could not happen again in the future, and credited $20 back into his account. (Actually, the amount wrongfully taken was at least $29, but she could only credit $20, and advised that my friend could write to SingTel to claim back more. I’ll go into details of how SingTel Hi card accidentally, inadvertently hijacked his money some other day.)

He then asked why she could sort out the matter within minutes, when the person based in S’pore couldn’t. She explained that the local staff did not have access to any customer account, and they were there only to provide general assistance. The local officer had referred my case to her office, and the office in India would have called my friend back within two days, If he hadn’t called and got thru.

My friend was very angry that the local officer (Must be TOC or TRE cybernut I told him) didn’t tell him that the response to his query would take two days. He told the Indian lady that she should feed-back to SingTel that customers should be told how long it would take to get a return call.

My advice to anyone with SingTel technical problems: call outside normal S’porean working hours so that the call centre in India can sort out the problem on the spot. The officers are good, really good. And they don’t talk in whispers, unlike their local counterparts.

And in case any cybernut hasn’t spotted the pink elephant in the room (After all they wouldn’t be cybernuts would they, if they are smart?), how come SingTel allows overseas based staff to access our accounts to help us sort out problems, but not true blue S’poreans? It can’t be because of SingTel is afraid of employing cybernuts: only a subset of the 30% are cybernuts who prefer reading TOC, TRE etc and KPKBing, and not working.

Most S’poreans are hard-working and conscious: they vote for the PAP.

But don’t blame SingTel (a GLC) for preferring foreigners.

Even TOC prefers to employ foreigners, even though it says

Our aim is to examine the issues that matter, or should matter, to Singaporeans and to reflect the diversity of life, of ideas and opinions, that is Singapore.

TOC

Don’t believe me? Read TOC: A lot of bull: where I report that TOC admits employing foreigners.

Employing foreigners working abroad to do things for S’poreans here, means less GST and other taxes are collected. At least, FTs pay GST etc.

 

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