SingPass technical support versus that of OCBC and HSBC

But first, HSBC is boosting the headcount of its wealth management team in Asia. The focus is here, where the banks says it will launch new digital initiatives this year.

The bank should ensure that staff are trained in PR as well in the technical details. I have e-banking accounts with OCBC and HSBC. The OCBC staff are not that good in technical support as the HSBC staff, who really know their stuff. But when it comes to telling client about the features, the OCBC staff are really great.

As for SingPass support, what can I say? I had another bad experience yesterday. Gal hadn’t a clue. Worse gal never called back despite promising to call back later in the day: still waiting. Btw, a tech mole helped me solve the problem I had, a problem caused by the SingPass system. I’ll provide details later this week.

But for now, I can use SingPass: no thanks to the staff or the system.

Related post:  SingPass sucks, really sucks (Cont’d)

SingPass sucks, really sucks: Saga continues

I have yet to receive my new one-time password, despite KPKBing last Monday and doing the necessaries: SingPass sucks, really sucks (Cont’d)

But to be really fair, Wednesday was a public holiday, and SingPass promises a response within five working days. If by this evening, I don’t get my password via the post, I go KPKBing tomorrow morning. Doubtless Singpost will be blamed.

SingPass sucks, really sucks (Cont’d)

Further to SingPass sucks, really sucks (where I explained that I was given an invalid one-time password by SingPass to reset the password of my dormant, unused SingPass account) when I called the SingPass call centre this morning, what I was told had my blood pressure up to 180/100.

I was told that I could not have been given the password I was given because it was all numeric: it should be alpha numeric. I was then told that it would take another 10 days before I could use my SingPass account. Of course, it was explained, I could go down to the Marine Parade SingPass counter and sort the issue out on the spot: which defeats the purpose of a digital nation, doesn’t it?

The Chinese (local or M’sian, I’m not sure) gal could also not answer my question, “What assurance do I have that the single-use password I will given again, is not rubbish: like the one sent to me?”

I demanded to talk to someone more senior. It took 10 minutes before someone dared pick up the phone. The Malay lady who came to my assistance assured me (after receiving my reset request digitally), that there should not be a mistake this time in the password provided (Let’s wait and see) and that by next Monday, I should be able to use SingPass to do stuff (Let’s wait and see). I also found out that one-time password can be all numeric.

Says a lot about quality of staff training, that I was given wrong info.

Morocco Mole (Secret Squirrel’s sidekick) assures me that his second cousin removed working in SingPass tells him that a true-blue anti-PAP cybernut working in IT forgot to ensure that when the password was sent to me that the system would accept it. Has happened before because the cybernut spends almost all his working time reading TOC, TRE and The Idiots, and posting comments on these sites.

 

SingPass sucks, really sucks

I ‘ve been making the move to the e-age. I’ve activated or setup e-banking systems (Tot of finally voting for the PAP govt because of the free (so far) same day funds transfer) etc.

As a final step, I decided to reactivate my SingPass. As I had forgotten my password, I applied for and got a new one-time password so that I can reset my password.

Guess what? Earlier this morning, I tried to log in with the SingPass given password. Cannot get in.

I wasted half an hour retrying (maybe my typo mistake or I went to wrong login page). Called call centre and it only works during office hrs.

Got to wait until Monday morning to sort out what went wrong at SingPass’s end. I think someone didn’t change the password.

Li Hongyi got a lot to do before he is PM material. And grandpa and GCT didn’t set the bar very high for Hongyi’s pa did they?